Our Skillset
Why choose us?
We provide top-tier services and personal support, backed by premier providers, with the goal of affordability and savings for you.
Remove the headache out of surprises and charges you don't understand.
Get the best pricing compared to national, known carriers.
We focus on your communication technology, so you can focus on what's important.
We provide a seamless migration to our services. Porting and setup are all covered by us.
Serving Michigan businesses since 2023.
How much can you save?
Send us a copy of your phone bill(s) for a free review and estimate of our services!
Our Services
We're different than everyone else.
Get the system and features you need, for an affordable rate.
Enterprise-Capable, Fully Managed Phone System
Powered by 3CX, you get all of the features you need to conduct business at any level. Consolidate your calls, messaging, faxing, etc., into one system and managed entirely by us. Integrate your CRM to enhance your dials and deliver service excellence. No more 'copy and paste' or manually dialing a number.
Do Business Wherever, Whenever
Native 3CX Android/iOS apps are included with the system. We do not charge extra to add or support them. Anyone with an extension can be set up for mobile!
Take calls as if you are sitting at your desk. The mobile app acts as your extension and mimics your existing routing and call settings to keep you in the loop no matter where you are. Take calls over any Wi-Fi or 4G/5G networks.
Unlimited Phone Service - Preferred Providers
You read that correct - unlimited*. Why worry about how many minutes you have monthly or long distance rates?
Need to call outside of the US? We can help there too.
Our preferred backing providers that gives us the ability to deliver our services to you. With service being hosted in the cloud and spanned between various data centers - downtime is not a thing.
* Services are unlimited to Lower 48 US States. HI and AK are considered "international". International calling available for additional monthly fee per country/state.
FlexVoice Plans
FlexVoice plans are designed with your business in mind — because one size doesn’t always fit all.
Whether you need a simple, cost-effective phone system or a enterprise-grade communications platform, FlexVoice offers scalable options that align with your needs and budget. Our Essentials, Pro, and Enterprise plans are built to deliver reliable calling, modern features, without unnecessary complexity. As your business grows, FlexVoice grows with you — ensuring you only pay for what you need, when you need it.
Essentials
Essentials provides the basics to get you up and running.
- Cloud-hosted Phone Server for High Availability
- Unlimited minutes
- Basic Call Routing
- Web and Computer Applications
- Mobile Applications (Android/iOS)
Pro
Push your business further going Pro. Pro includes everything in Essentials, plus:
- Advanced Call Routing Options
- Faxing Included
- Chat with SMS/MMS Capabilities (SMS/MMS plans available)
- Google/Microsoft SSO Integration
Enterprise
Everything FlexVoice has to offer, for an affordable rate. Enterprise has everything in Pro, plus:
- CRM Integration Access
- Social Media Integration
- FlexMessage Basic SMS/MMS package included. (Additional packages available.)
- Offsite Backups
- API Access for Application/Service Integration
Additional Features and Options Available
- Phones Available for Lease
- Same-Day Provisioning and Installation
- International Calling
- Offsite Backups
- SMS and MMS Messaging and Campaigns
- Additional Local and Toll-Free Numbers
- Fax/eFax
- HIPPA-Compliant eFaxing
Ready to get started? Looking for something not listed here?
Contact us today!
Get voice services for your existing system!
Unlimited* Phone Service. Preferred Providers.
You read that correct - unlimited*. Why worry about how many minutes you have monthly or long distance rates? Use the phone. Need to call outside of the US? We can help.
Our preferred backing providers gives us the ability to deliver our services to you. With services being hosted in the cloud and spanned between various data centers - downtime is not a thing.
* = Unlimited within the Lower 48 United States. All other US locations and countries/territories are considered "International" and will be billed accordingly. "Fair Use" applies to unlimited services.
FlexVoice SIP Features Included
- Unlimited Calling to Lower 48 US States
- Unlimited Support
- API Access
- Porting Existing Numbers (Local and Toll-Free)
- Unlimited Basic Fax Service
Additional Features Available
- eFax
- HIPAA-Compliant eFax
- DID Failover
- Additional Local and Toll-Free Numbers
- International Calling
- Same-day Provision
Ready to get connected? Do you have additional questions?
Contact us today!
SMS/MMS Messaging Done Right.
FlexMessage is business texting done right. Send reliable SMS and MMS messages that reach your customers, backed by proper carrier registration and real support — not guesswork. We handle the setup, guidance, and our provider requirements so you can focus on fast, professional conversations that build trust and get results.
Connect with your Systems and Applications
All FlexMessage packages provide direct API access, connecting our messaging services directly into your business applications. Build custom workflows, automate communication, and integrate messaging into your existing systems — without being locked into rigid platforms or one-size-fits-all solutions.
Keep your existing Short, Local, or Toll-Free Numbers
Port your existing phone numbers to Digital Rakes to prevent confusion, ensure your messages are recognized, and reduce the risk of being flagged as spam. Maintain your brand’s trust and credibility with every message.
Free Registration with "The Campaign Registry"
Send SMS and MMS messages confidently with Digital Rakes. We handle the registration and setup process for you, ensuring your messages reach customers reliably — so you can focus on growing your business, not paperwork.
FlexMessage Plans
Launch
Perfect for businesses just getting started with SMS. Launch is an easy, affordable way to introduce customer texting for your business.
- Up to 2 DIDs
- 2,000 SMS messages/month
- API Access
- MMS Packages Available
Basic
Designed for everyday business messaging, offering the right balance of volume and flexibility for growing teams.
- Up to 5 DIDs
- 5,000 SMS messages/month
- API Access
- MMS Packages Available
Pro
- Up to 10 DIDs
- 10,000 SMS messages/month
- API Access
- MMS Packages Available
Enterprise
Our most powerful messaging solution, combining SMS and MMS for large-scale, brand-driven customer communication.
- Up to 15 DIDs
- 25,000 SMS/MMS messages/month (combined)
- API Access
* Messaging Services are limited to Lower 48 US States and within the United States only. HI and AK are considered "international". Messaging to HI and AK is available for an additional monthly rate.
Ready to start messaging? Need a higher volume of messaging?
Contact us today!
FAQs
I have an old phone system I am looking for support on. Can Digital Rakes help me?
We provide hourly support for systems not covered under any of our voice or messaging products.
If it is a system we did not set up, we will provide best effort and research to try and solve the problem. If we are not able to fix the issue, we will provide a recommendation for replacing the system with FlexVoice.
Can I keep my numbers?
Absolutely! Local and Toll-Free numbers are able to be ported to our systems - for free!
We can port in your numbers for any carrier. There are requirements that need to be met in order to move your phone numbers to us. All of this information is captured during the setup process.
Do you have contracts for your services?
Yes! You can choose a contract for full savings and feature access, or a month-to-month plan for flexibility.
Month-to-month agreements carry slightly higher rates and may limit some features, but they make it easy to get started on your own terms.
Is support included? Are there any charges?
Yes! Support is included with all of our services, with no additional charges for travel or onsite visits.
We act as your single point of contact for everything we provide. If any issues arise, we handle them on your behalf, so you don’t have to deal with multiple vendors or troubleshooting yourself. Our goal is to make sure your services run smoothly and your experience is hassle-free.
How long does it take to get set up?
FlexVoice and FlexVoice SIP services typically take 4–7 business days to set up. For an additional fee, same/next-day setup may be possible, giving you the option to get up and running more quickly — though certain factors may prevent same/next-day provisioning.
FlexMessage services require a bit more setup time due to a registration process with The Campaign Registry and our backing providers. This ensures your SMS and MMS messages are delivered reliably and in compliance with carrier requirements. For more details on timing and the setup process, please see the FlexMessage FAQ tab.
Do you offer a trial?
Yes we do!
You can try our services risk-free. If you’re not completely satisfied within the first 30 days, you can cancel at any time.
You’ll be billed only for the services you used, and you won’t be bound by a contract.
Give us a try today!
Do you conduct business credit checks and "Know Your Customer" verification?
Why are there taxes, surcharges, and regulatory fees on my invoice?
Phone services are regulated at the federal, state, and local levels. Because of this, certain taxes and public safety fees must be collected on your bill and sent to government agencies.
Government taxes and surcharges are not retained by Digital Rakes and are remitted to the appropriate authorities. Regulatory recovery fees are carrier-imposed charges used to offset compliance and administrative costs and are not government-mandated taxes.
Do you provide after-hours support?
Is Digital Rakes a registered telecommunications provider?
Yes. Digital Rakes is properly registered with the FCC and other applicable regulatory bodies, including USAC, as required to provide telecommunications services in the United States.
What happens if I need to upgrade my service plan?
When you say "unlimited", do you mean it?
Please be aware that we do have an "Acceptable Fair Use" policy to prevent fraud and abuse.
Can I use my existing phones?
To ensure we are providing the highest support, stability, and security to you and your phone system, we do require that phones are purchased or leased through Digital Rakes.
Is there a minimum number of extensions required to sign up?
No. If you are a single-member LLC all the way to an enterprise level company, we can support you!
Do you provide onsite support?
Of course! If there is ever a need to fix a phone or device, we will not hesitate to make the trip to fix the issue.
Is there an extension limit to any of the plans?
There isn't, but as your business grows, you will likely need more features and capabilities, like advanced call routing features or the ability to connect your CRM to the system. These would require upgrading your FlexVoice plan to gain access to these features.
How long does it take before I can use FlexVoice SIP?
Typical setup and provisioning takes a couple of business days. There is an option available for same-day setup and provisioning for an additional cost.
What is a "trunk"?
A SIP trunk is essentially a “line” for your phone system. Each trunk allows one call at a time, so if you want to handle multiple calls simultaneously, you’ll need multiple SIP trunks.
Example: If your business expects to make or receive 8 calls at the same time, you would need 8 SIP trunks to support that call volume.
Do you offer per-minute trunk rates?
We do not.
Our pricing is designed around transparency and consistency, which is why we don’t use per-minute billing. This allows you to budget confidently without worrying about call-time overages.
Do you provide services over any other connection than SIP?
Our voice services are delivered exclusively over SIP Trunking. We do not offer legacy connection types like PRI, PSTN, or ISDN, as SIP provides greater flexibility, scalability, and cost efficiency for modern phone systems.
Do I need to purchase any hardware?
No. SIP Trunking does not require special hardware. It connects your existing phone system to our backing providers(s) over the internet using secure configuration details. This makes it a great option for businesses that already have a compatible system and want a more affordable and scalable phone service.
Do you have MMS packages or options available?
We do! MMS messaging packages are available separately for most plans.
(The Enterprise Plan includes MMS by default.)
Because MMS use cases, volumes, and carrier requirements can vary, we recommend contacting us so we can help you choose the right option.
What differentiates a SMS (text) message vs. an MMS (media) message?
SMS (Short Message Service) is standard text messaging used for short, text-only messages.
MMS (Multimedia Messaging Service) allows you to send messages that include images, videos, audio, or longer text. SMS is best for simple notifications and alerts, while MMS is ideal for richer, more engaging messages.
What are my overage charges if I go beyond my package limit?
Overages are billed at $0.05 per SMS and $0.10 per MMS beyond your selected package.
Want to save on extra messages? Upgrade to a higher package or reach out to us — we’re happy to help you find the right plan for your needs.
How fast can I start using FlexMessage?
SMS and MMS messaging is generally available for businesses, though some restrictions apply due to carrier and regulatory requirements. During setup, we’ll guide you through the process to ensure your account is eligible and ready to start messaging.
Once your account is approved, services are typically activated within 7–14 business days. This timing depends on the approval process with The Campaign Registry and our backing providers. Please note that same-day setup is not available, but we’ll keep you informed every step of the way.
Why do you need to register my company to send messages using your services? Can I fill out "The Campaign Registry" on my own with your providers?
In 2024, the FCC and major U.S. carriers introduced The Campaign Registry, a mandatory registration process for any company that sends SMS or MMS messages. This ensures that all messaging is legal, secure, and free from spam, protecting consumers and businesses alike.
To send SMS or MMS messages to your customers, your company must be registered. Without registration, carriers and the FCC may issue fines, and your messages could be blocked.
At Digital Rakes, we make registration simple. We’ll guide you step by step, collecting the required information — like your company details, messaging purpose, and compliance practices — and submit it to our backing provider(s) on your behalf.
Completing this process ensures your messaging is fully compliant, effective, and professional.
Have additional questions?
Contact us to get your questions answered!
About Us
20+ Years of Experience in Business Telephony and Networking Technology
Our real-world experiences has led to generating the best services and support available, all while making it affordable for your business.
Partnering with us ensures you get consistent reliability and support of your services - always. This puts us ahead of the other guys. You are working with a company to doesn't want to complicate things and wants the client to understand what we do for them. Doing this allows us to make proper and easy recommendations for you to better your technology and understand it in the process.
Get started with us today!
Refer another business.
Both of you win.
Receive 10% off your next invoice or month of service, with a valid referral and sign-up. Your referral will also see an additional 10% off their first bill as well!
Get in Touch with Us
Digital Rakes, LLC
Office Hours of Operation:
Monday - Thursday: 9a -4p
Friday: 9a - 1p
Support Available 24/7