Master Service Agreement (MSA)

Digital Rakes LLC
Last Updated: 03/02/2026

1. Overview

This Payment, Billing & Financial Policy governs all billing and financial obligations associated with services provided by Digital Rakes LLC (“Digital Rakes,” “we,” “us,” or “our”).

This Policy is incorporated into and governed by the Master Services Agreement (MSA).

2. Billing Commencement

Billing begins on the Service Activation Date, defined as the date services are provisioned and made available to the Customer.

Billing is not based on agreement signature date.

3. Billing Cycle

Recurring services are billed on a monthly basis unless otherwise specified.

Charges may include:

• Monthly recurring service fees
• Usage-based charges
• DID overage charges
• Messaging per-segment charges
• Regulatory and tax charges
• Carrier pass-through fees
• Setup and training fees
• Professional services hourly charges
• Hardware purchases

4. Accepted Payment Methods

Digital Rakes accepts the following payment methods:

• Credit card
• Debit card
• ACH (Automated Clearing House) bank transfer

All recurring services require automatic payment authorization via one of the accepted methods.

Customer must maintain valid payment credentials at all times.

Failure to maintain valid payment information may result in immediate suspension.

Digital Rakes does not accept checks, cash, or wire transfers unless otherwise agreed in writing.

5. Payment Terms (Recurring Services)

Invoices are due within fifteen (15) days of issuance.

If payment remains unpaid more than thirty (30) days from invoice date:

• Services may be suspended without additional notice.
• Inbound and outbound calling may be disabled.
• Messaging services may be disabled.
• Numbers may be subject to release.

To restore service:

• Full outstanding balance must be paid.
• A reinstatement fee equal to fifteen percent (15%) of the past-due balance must be paid.

Repeated delinquency may result in permanent termination.

6. Setup & Training Fees

Digital Rakes offers optional setup and training services:

• $25 per user – onsite training and setup
• $15 per user – remote training and self-installation support

Setup and training fees:

• Are one-time charges
• Are non-refundable once scheduled or delivered
• Are separate from recurring service charges

7. Professional Services (Hourly Labor)

Hourly services are billed at: $75 per hour.

Hourly services:

• Are provided on a best-effort basis
• Are billed at the time of job completion
• Require immediate payment upon completion
• Must be paid via credit card, debit card, or ACH

Hourly services are non-refundable once delivered.

Hourly engagements do not create ongoing support obligations.

8. Carrier & Pass-Through Charges

Customer is responsible for charges incurred by upstream carriers, including:

• Call usage
• International calling
• Toll-free usage
• Messaging delivery fees
• 10DLC registration and vetting fees
• Porting fees
• Carrier-imposed non-compliance fines

Carrier-incurred charges are non-refundable once incurred.

9. Taxes & Regulatory Charges

Customer is responsible for all applicable:

• Federal taxes
• State taxes
• Local taxes
• E911 surcharges
• Telecommunications regulatory fees
• Government-imposed assessments

Such charges are non-refundable once assessed or remitted.

10. Referral Program

Digital Rakes offers a referral program subject to the following conditions:

New Customer:

• Receives 10% off the first recurring monthly service invoice.
• Discount applies only after the first recurring invoice is successfully paid.
• Discount does not apply to setup fees, taxes, regulatory charges, hardware, or pass-through fees.

Referring Customer:

• Receives 10% off the next recurring monthly service invoice.
• Discount is applied only after the referred customer’s first recurring invoice is successfully paid.
• Discount applies to recurring service charges only.

Referral discounts:

• Apply one time only
• Cannot exceed invoice total
• Cannot be redeemed for cash
• Do not roll over
• May not be combined with other promotions
• May be modified or discontinued at any time

11. Discretionary Discounts

Digital Rakes may offer discretionary discounts at its sole discretion.

Such discounts:

• Are not guaranteed
• Do not modify standard pricing unless documented
• May be revoked or modified

12. Billing Disputes

Billing disputes must be submitted in writing within seven (7) days of invoice issuance.

Failure to dispute within this timeframe constitutes acceptance of charges.

Undisputed portions must be paid on time.

13. Chargebacks

If a chargeback is initiated:

• Services may be immediately suspended.
• Account access may be restricted.
• Services may be permanently terminated.

Customer remains responsible for all valid charges.

Fraudulent or abusive chargebacks may result in collection action and recovery of chargeback-related fees.

14. Collections & Interest

Past-due balances may accrue interest at the maximum rate permitted by law.

Customer agrees to pay reasonable costs of collection, including attorney fees and court costs.

15. Cancellation & Billing Continuation

Services remain billable until cancellation is submitted in writing.

Failure to cancel prior to renewal may result in billing for the next cycle.

Carrier-incurred charges remain payable even after cancellation.

16. Plan Migration for Excessive Usage

If usage materially exceeds fair and reasonable use standards under an Unlimited plan, Digital Rakes may:

• Require migration to a usage-based plan
• Apply usage charges
• Adjust service configuration

Such adjustments do not constitute breach of contract.

17. No Prepaid Accounts

Digital Rakes does not offer prepaid service plans.

All services are billed post-activation under standard payment terms.

18. Policy Modifications

Digital Rakes may modify this Policy at any time.

Continued use of services constitutes acceptance of updates.

Number Resource and DID Policy

Digital Rakes LLC
Last Updated: 03/02/2026

Hardware Sales Policy

Digital Rakes LLC
Last Updated: 03/02/2026

1. Overview

This Hardware Sales Policy governs the sale and provisioning of physical equipment by Digital Rakes LLC (“Digital Rakes,” “we,” “us,” or “our”).

This Policy applies to all hardware sold, including but not limited to:

• IP desk phones
• Gateways
• Session Border Controllers (SBCs)
• Analog Telephone Adapters (ATAs)
• Networking equipment
• Accessories

This Policy is incorporated into and governed by the Master Services Agreement (MSA).

2. Nature of Hardware Sales

All hardware is sold outright.

Digital Rakes does not lease, rent, or finance equipment.

Ownership transfers to the Customer upon full payment.

Hardware purchases are separate from telecommunications service.

Cancellation of telecom services does not entitle Customer to a hardware refund.

3. Pre-Configuration & Provisioning

Digital Rakes may pre-configure hardware prior to delivery.

Provisioning may include:

• Firmware updates
• Account registration
• Extension configuration
• Network configuration
• Feature programming

Pre-configured devices are considered customized for the Customer’s environment.

Configuration labor is included where applicable but is non-refundable once performed.

4. Payment for Hardware

Hardware must be paid in full at the time of purchase unless otherwise agreed in writing.

Hardware charges may not be offset against disputes regarding recurring services.

Hardware purchases are subject to the Payment, Billing & Financial Policy.

5. Demonstration & Suitability

Where available, Digital Rakes may provide product demonstrations prior to purchase.

By purchasing hardware, Customer acknowledges:

• They have reviewed product specifications.
• The device meets their business needs.
• Compatibility requirements have been discussed.

Buyer’s remorse does not constitute grounds for return.

6. All Sales Final

All hardware sales are final except as provided under the Dead-On-Arrival (DOA) provision below.

Digital Rakes does not accept returns for:

• Change of mind
• Incorrect ordering by Customer
• Cosmetic concerns after installation
• Compatibility issues outside documented specifications
• Customer preference changes

7. Dead-On-Arrival (DOA) Policy

If hardware arrives defective or non-functional:

• Customer must notify Digital Rakes within seven (7) calendar days of delivery.
• Device must not show signs of misuse or physical damage.
• Original packaging should be retained where possible.

Digital Rakes may, at its discretion:

• Replace the device
• Provide manufacturer-directed warranty instructions

After seven (7) days, hardware is no longer considered DOA.

8. Manufacturer Warranty

After the DOA period, hardware is subject solely to the manufacturer’s warranty, if any.

Digital Rakes:

• Does not extend additional warranty coverage beyond manufacturer terms.
• Does not guarantee manufacturer warranty processing timelines.
• Is not responsible for manufacturer warranty determinations.

Customer may be required to coordinate directly with the manufacturer.

9. Installation & Misuse

Improper installation, unauthorized modification, or third-party firmware alteration may:

• Void manufacturer warranty
• Void support eligibility
• Result in additional service charges

Digital Rakes reserves the right to decline support for modified or unsupported equipment.

10. Shipping & Risk of Loss

Risk of loss transfers to the Customer upon delivery to the shipping carrier.

Digital Rakes is not responsible for:

• Shipping delays
• Carrier damage
• Lost shipments confirmed delivered by carrier

Shipping insurance may be requested where available.

11. Hardware & Service Independence

Hardware purchase does not guarantee:

• Service uptime
• Future compatibility with platform updates
• Continued availability of specific features

Service performance is governed exclusively by the Service Level Agreement (SLA).

12. Support Limitations

Hardware support provided by Digital Rakes is limited to:

• Configuration assistance
• Provisioning guidance
• Reasonable troubleshooting

Ongoing hardware support outside recurring service plans may be subject to hourly billing under the Professional Services Policy.

13. Limitation of Liability

Digital Rakes’ liability related to hardware shall not exceed the purchase price of the hardware in question.

Digital Rakes is not liable for:

• Business interruption
• Lost revenue
• Data loss
• Indirect or consequential damages

Liability is further limited as set forth in the Master Services Agreement.

14. Policy Modifications

Digital Rakes may modify this Policy at any time.

Continued purchase of hardware constitutes acceptance of updates.

Professional Services and Hourly Labor Policy

Digital Rakes LLC
Last Updated: 03/02/2026

1. Overview

This Website Privacy Policy describes how Digital Rakes LLC (“Digital Rakes,” “we,” “us,” or “our”) collects, uses, and protects information obtained through our website.

This Policy applies only to information collected through our website and does not replace our Privacy & CPNI Policy governing telecommunications services.

By using our website, you agree to the terms of this Policy.

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide

When you:

• Submit a contact form
• Request a quote
• Submit billing inquiries
• Schedule consultations
• Participate in referral programs

We may collect:

• Name
• Business name
• Email address
• Phone number
• Service address
• Other information you voluntarily provide

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on site
• Referring URLs

This information helps us improve website functionality and performance.

3. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Maintain session state
• Improve user experience
• Analyze traffic patterns
• Enhance website performance

You may disable cookies through your browser settings, though certain features may not function properly.

4. Analytics

We may use third-party analytics services to understand website traffic and usage patterns.

Analytics providers may collect:

• Device information
• Browser details
• Usage behavior

These services operate under their own privacy policies.

5. How We Use Website Information

We use website-collected information to:

• Respond to inquiries
• Provide requested quotes
• Communicate about services
• Improve website performance
• Prevent fraud or abuse
• Comply with legal obligations

We do not sell personal information collected through our website.

6. Sharing of Website Information

We may share website-collected information:

• With service providers assisting in website hosting or operations
• With payment processors for billing
• With regulatory authorities when legally required
• In connection with business restructuring, merger, or acquisition

We do not sell personal data to third parties.

7. Data Security

We implement reasonable administrative and technical safeguards to protect website data.

However, no method of transmission over the internet is completely secure.

Users submit information at their own risk.

8. External Links

Our website may contain links to third-party websites.

Digital Rakes is not responsible for the privacy practices of third-party sites.

Users should review external privacy policies before submitting information.

9. Data Retention

We retain website-submitted information:

• As long as necessary to respond to inquiries
• For legitimate business purposes
• As required by law

Retention periods may vary depending on the nature of the inquiry.

10. Children’s Privacy

Our website is intended for business users and is not directed toward individuals under 18 years of age.

We do not knowingly collect information from minors.

11. Your Rights

Depending on your jurisdiction, you may have rights to:

• Request access to personal data
• Request correction of inaccurate data
• Request deletion of data (subject to legal requirements)

Requests may be submitted via our contact information listed on the website.

12. Policy Updates

Digital Rakes may update this Website Privacy Policy at any time.

Changes will be posted on this page with an updated revision date.

Continued use of the website constitutes acceptance of updates.